Last updated 14 October 2026
These terms govern your use of Call My AI, an AI phone-receptionist and CRM service for service businesses, operated by Call My AI (ABN 75 460 094 579), and any successor to that business as described in section 12 (“we”, “us”). By signing up for or using the service, you agree to these terms and to our Privacy Policy.
Call My AI answers calls on a subscribing business’s phone number using an AI voice assistant, takes messages, logs and books enquiries, and maintains a CRM. Depending on your plan it also includes texting and calling clients from the app, quotes and invoices, call recording, a website quote widget, team timesheets, reporting and call screening. The features and call limits of each plan are shown on our website and in the app, and may be updated from time to time. The service is set up and configured for you as part of onboarding, rather than as pure self-serve software.
Callers speak to an AI voice assistant, not a person. It uses AI voice and language models to understand and respond to callers. While designed to be accurate and reliable, AI systems can occasionally misunderstand a request, mishear details, or make an error in a booking or quote. Every call is logged with a transcript and summary so mistakes can be caught and corrected quickly — but you remain responsible for confirming details on any booking or quote before relying on it for business decisions. Call My AI is not suitable for emergency calls and does not give legal, medical, financial or other professional advice.
On plans that include call recording, calls are recorded and can be played back (and, on some plans, downloaded) from your dashboard. For every call where the caller says something, we send you a transcript and summary by email and a short text message containing a private link to the transcript; anyone who has that link can read that call, so don’t forward it. We may also text the caller a short confirmation of their enquiry. Recordings, transcripts and messages are your business records: you decide how they are used, and you are responsible for keeping them secure once you download or share them.
If you switch on call screening, calls that match your rules (for example, withheld numbers, overseas callers or landline numbers from chosen areas) are turned away before they reach you or the AI. You choose the rules and are responsible for them; we aren’t liable for genuine calls turned away by rules you set.
We aim to keep the service available at all times but don’t guarantee uninterrupted operation — outages can occur with our own infrastructure or with third-party providers (such as Twilio, OpenAI, Stripe or our hosting providers) that the service depends on. Where reasonably possible, missed calls during an outage are still logged and you’re notified.
Your use of Call My AI is also governed by our Privacy Policy, which explains what data we collect and how it’s used. As between you and us, you own the information about your business and your customers that you put into Call My AI or that is created for you through calls to your number.
Either party may end the subscription at any time as described in section 2. We may suspend or terminate access if these terms are materially breached, if payment fails and isn’t resolved within a reasonable period, or if the service is used unlawfully. After your account ends we keep your data only as described in the Privacy Policy.
To the extent permitted by law, Call My AI is provided “as is,” and we aren’t liable for indirect or consequential losses (such as lost business or lost jobs) arising from use of the service, including from AI errors, missed or turned-away calls, or third-party outages. Nothing in these terms limits any consumer guarantee or other right that can’t be excluded under the Australian Consumer Law.
We will give you notices under these terms by email to the address on your account (and may also show them in the app). Keep that address up to date. You can contact us at the address in section 14.
Our business may change over time — for example, we may change the business or trading name, move the service into a company, bring in partners, or sell or merge the business. You agree that we may transfer these terms and your subscription (with all related rights and obligations) to a related company, to a company we form to run the service, or to a person who buys or takes over the service, and may change the name, ABN or legal entity that operates it, provided the service continues on materially the same terms. We will tell you by email before or when this happens. You will not need to sign up again: your account, data, phone number and subscription continue, and the new operator will be bound by these terms and the Privacy Policy. If you don’t want to continue with the new operator you can cancel as described in section 2. You may not transfer your own subscription to someone else without our written consent.
We may update these terms as the service evolves. We will tell you about material changes by email, and the updated date at the top of this page will change. Continuing to use the service after a change takes effect means you accept it.
Questions about these terms can be sent to admin@callmyai.com.au. These terms are governed by the laws of Western Australia, and the courts of Western Australia have non-exclusive jurisdiction. These terms, together with the Privacy Policy, are the whole agreement between you and us about the service. If any part is found unenforceable, the rest stays in force.